This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our website, mobile application, and related services. By using our website, app, or services, you agree to the practices described in this Privacy Policy.

1. Who We Are

Business Name: Vibe24Cafe
Email: contact@vibe24cafe.com
Address: Roof Top, Imperial Tower, D-186, Industrial Area, Phase 8B, Mohali, Punjab, India

2. Information We Collect

Depending on how you use our website or app, we may collect the following types of information:

a) Personal Information
  • Full name
  • Mobile number
  • Email address
  • Delivery or billing address
  • Order notes or special instructions
  • Any information you submit through contact forms, inquiries, feedback, or support requests
b) Order and Transaction Information
  • Items ordered
  • Order amount
  • Order history
  • Payment status (e.g., Pending, Collected on Delivery)
  • Transaction reference or order ID
c) Payment Information

Currently, we only support Cash on Delivery (COD) for all orders. We do not collect or store any debit/credit card details, UPI PINs, or other sensitive electronic payment credentials on our servers.

d) Device and Technical Information

When you use our website or app, we and our service providers may automatically collect:

  • IP address (collected for geographical analysis and security)
  • Device type and Operating system
  • App version and Browser type
  • Pages/screens visited
  • Crash logs, diagnostics, and usage data
e) Location Information

If you allow location permissions, we may collect approximate or precise location data to show relevant service areas, improve delivery experience, and help with order fulfillment and support. You can disable location access in your device settings at any time.

f) Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to:

  • Keep you signed in and remember preferences
  • Improve site performance and understand user behavior
  • Support analytics and marketing activities

You can control cookies through your browser settings.

3. How We Use Your Information

We may use your information to:

  • Create, manage, and fulfill food orders
  • Provide customer support
  • Contact you regarding your orders, requests, or account
  • Send confirmations, invoices, and service messages
  • Improve our website, app, menu, and customer experience
  • Personalize content, offers, and promotions
  • Maintain security and prevent fraud or misuse
  • Comply with legal obligations
  • Analyze usage trends and app performance

4. How We Share Your Information

We do not sell your personal information. We do not share your personal data with third parties except for essential technical operations. We share your information only with:

With trusted service providers who are necessary to host our infrastructure and maintain our records, such as:

  • Hosting and Server providers
  • Database management services

5. Data Retention

We retain personal data only for as long as necessary for:

  • Order processing and customer service
  • Legal, tax, accounting, and operational purposes
  • Security and fraud prevention
  • Dispute resolution and enforcement of our terms

When data is no longer needed, we will delete it or anonymize it, unless we are required by law to keep it longer.

6. Data Deletion and Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at:

Email: contact@vibe24cafe.com

If your app allows account creation, users may also request deletion of their account and associated personal data by contacting us through the details above or through any in-app account deletion option, where available.

7. Data Security

We use reasonable measures to protect your information, but no method of electronic storage is 100% secure.

8. Third-Party Links

Our website may contain links to other sites. We are not responsible for the privacy practices of those third parties.

9. Your Choices

You can disable cookies through your browser or turn off device permissions (like location) at any time. Some features may not work properly if permissions are disabled.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date.

11. Contact Us

Vibe24Cafe
Roof Top, Imperial Tower, D-186, Industrial Area, Phase 8B, Mohali, Punjab, India
Email: contact@vibe24cafe.com